Frequently Asked Questions (FAQs)

1. Do I have a CHOICE OF COLORS for my wedding invitations?
2. I would like to use a PERSONAL PHOTOGRAPH/ARTWORK on my invitation- can you do this?
3. Can you create completely CUSTOM WEDDING INVITATIONS for me?
4. Can I see SAMPLES of your designs?
5. What is the PROCESS for producing my wedding invitations?
6. What about CUSTOM INVITATION designs? What is the PROCESS for this?
7. I need my invitations RIGHT AWAY! Can you do this?
8. How about the payment? How do I pay you?
9. If I can't get the finished product, could you send it thru a courier service?

1. Do I have a CHOICE OF COLORS for my wedding invitations?
Yes. If you would like to incorporate a specific color into one of our designs, or would like additional paper options, please email us your ideas and we'll be happy to work with you to give you the wedding invitations you desire.

2. I would like to use a PERSONAL PHOTOGRAPH on my invitation- can you do this?
Yes, we can incorporate your photo in one of our designs or we could make a new design for you.

3. Can you create completely CUSTOM WEDDING INVITATIONS for me?
Yes. Please see our custom designs page for more information.
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4. Can I see SAMPLES of your designs?
Samples are provided as a courtesy to those who are ready to place an order, but want to see the invitation "in person" before ordering. Due to its handcrafted in nature, I cannot provide sample requests from inquiries. Or you can visit my home-office to see my actual samples and previous works. Just text or drop me a line at least a day before. :)
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5. What is the PROCESS for producing my wedding invitations?
Upon receiving your order, we will send you a design contract outlining all details of your order. In order for us to begin work on your design, we require a signed design contract and payment of 50% of the total cost of your invitation package. Upon receipt of payment, we will produce a type proof(s) for your review. Please review the proof(s) carefully, as it represent your final design(s). Any typographical changes are made at no additional cost to you. Please sign off on this proof when it is exactly as you want your final invitation/response card, etc. to look. This proof(s) must be sent along with remaining balance (for orders outside of Metro Manila/Philippines which are to be mailed; for pick-up orders, balance is payable upon completion of order/s) in full in order for us to order your paper and send your design to be printed. The entire process can take anywhere from 4-6 weeks; during our busy season, please allow anywhere from 4-8 weeks to complete your order. (see also 8. Payment)
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6. What about CUSTOM INVITATION designs? What is the PROCESS for this?
Please include in your email a general description of your thoughts and ideas for your custom invitation design. (See custom designs page for more information on what to include). The agreed-upon amount per invitation includes the following: Two (2) custom design options, plus two (2) sets of revisions. Two (2) designs will be submitted to you, from which you choose one design. Two rounds of revisions to the chosen design are allowed at no additional cost. If you change your mind on the design and want to see additional design options and/or make extensive revisions, a Php300 design fee will apply. We do not want to scrap designs or make revision upon revision any more than you would like to incur additional costs to your design. Therefore, it is important that we agree to certain pertinent details prior to my beginning the design. These details are included in the design contract that is sent to you upon receipt of your order. Please note the importance of supplying us with relevant information as to the size, shape, paper choices, colors, etc. you have in mind when you submit your request form. If this information is supplied up front, it can greatly cut down on the amount of time it will take to produce your invitations. The design contract also contains pricing and payment information and other terms that must be signed off on and submitted with 50% payment in order to begin working on your two (2) designs. Upon receipt of payment, we will produce two designs and submit them to you as flat artwork proofs (not mockups), along with paper samples. Please sign off on this proof when it is exactly as you want your final invitation/response card, etc. to look. This proof(s) must be sent along with remaining balance in full in order for us to order your paper and send your design to be printed. The entire process can take anywhere from 4-8 weeks. We suggest you order custom designs well in advance.
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7. I need my invitations RIGHT AWAY! Can you do this?
This depends on the design you've chosen, the quantity you need and whether or not you have custom elements. We can do "rush orders" at NO additional cost and will do our best to accommodate your schedule just as long as we HAVE STOCK of paper/s you choose. Please indicate on your email how quickly you need your order and we will let you know if it is possible.
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8. How about the payment? How do I pay you?
For downpayment, you can deposit the 50% of the agreed total package price to my BPI Direct Savings Account # 9785-0021-37 under my name Ma. Airees Escueta-Rondain at any branch of Bank of the Philippine Islands. For check payments, production will start after your check has been cleared.
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9. If I can't get the finished product, could you send it thru a courier service?
YES but it is on the client's expense. If the courier service does accept collect payment then you will have to pay the estimated freight charges first through me BEFORE I ship your order.
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Please note, all deadlines are from the date of receipt of deposit payment and signed contract, NOT from the date order was placed.):

If you need your order sooner than 4 weeks, please let me know your deadline. I will let you know if it is possible.
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